REFUND & CANCELLATION – Refund Policy

Orders delivered & accepted by the customer can only be refunded in case of product damage or if the product is not working. In case of product damage or product malfunctioning, we refund the full amount. The refund is  within 7 days of the delivery.

Return Policy
We have no return policy. The product shipped cannot be returned, we can only refund the whole amount in case of product malfunctioning or product damage within 7 Days of Delivery .

Cancellation Policy

Necchurn believes in helping its customers as far as possible and has, therefore, a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made before product got dispatched. In case if the product is already dispatched then the cancellation can not be done. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

There is no cancellation of orders placed under the Same Day Delivery category.

No cancellations are entertained for those products that the Necchurn marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day, etc. These are limited-occasion offers and therefore cancellations are not possible.

In case of receipt of damaged or defective consumer durable items and nondurable items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.